Yesterday, I passed a crossroad and needed to cross the road from south to north lightest wheelchair ramp. However, there is no crossroad line in the north-south direction at this intersection lightest wheelchair ramp. There is only a pedestrian bridge on the east side of the intersection. This bridge has neither an escalator nor a vertical elevator. Fortunately, there were barrier-free passages next to the steps, which allowed me to walk slowly along the gentle slope and help. Another example is the vertical elevator and wheelchair ramp in the subway station, which can not only provide convenience for the disabled, but also the passengers who carry heavy luggage or push the baby carriage lightest wheelchair ramp. However, some subway stations change channels, probably because of the early construction, there is no elevator or ramp, but there are several steps, the passengers pushing the baby carriage have to “division of cooperation”, one child, one moving car, can be smooth Through the intersections mentioned at the beginning, for example, in the planning and design and construction inspection and acceptance, have you ever thought about how the people with mobility problems cross the road lightest wheelchair ramp? Considering that Shanghai is already an aging society, there will be more and more demanding environments, and there must be more “fine management” on this issue to make the construction of barrier-free environment more “intimate”. At the same time lightest wheelchair ramp, the bank set up a love service window and a volunteer service desk to reduce the waiting time for special customer queues, and arranged a full-time lobby customer service manager to actively guide and guide the use of smart devices by elderly customers to improve service efficiency and quality. Implement personnel protection and make the service more “heart-to-heart”. The bank first strengthened the ideology of employees and required employees to adhere to the principle of enthusiasm and patience to treat special customers, and enhance the consciousness of providing them with quality services. Continuously optimize service pipelines, improve service experience, and provide more humanized financial services for special customers such as old, weak, sick, disabled, and pregnant, so that they can feel more care and warmth from ICBC. Establish a mechanism to ensure that services are more “hearted.” The bank has developed a system of love windows, home extension services, and emergency situation services to promote the normalization of financial knowledge missions, public service, and learning Lei Feng lightest wheelchair ramp. Strengthen the protection of the hall to make the service more “intimate”. Based on the hardware conditions of each business outlet, the bank has continuously improved the special customer group security and safety facilities to enhance the convenience of their business processing. In addition, the bank pays attention to the financial security education of special customers, especially in the face of the large-value transfer business for elderly customers, always insisting on asking more questions and doing their best to ensure the security of customer funds. Make it possible to master basic sign language communication, assist clients with hearing impairment and visual impairment to handle business, and when the elderly customers are waiting in line for the equal number, they should do their “number reminder” and find that they have physical discomfort, old age or inconvenient customers. Provide instructions and comfort in a timely manner.

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